Collecting and using personal information
Welcome to Trustlook's websites. We appreciate your interest in us. When you visit and navigate our sites and when you communicate with us via our sites or using our add-on products, we may collect collect the following types of information:
- User communications
When you send email or other communications to Trustlook, we may retain those communications in order to process your inquiries, respond to your requests and improve our services
- Log information
When you access Trustlook services via a browser, application or other client our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
- Information you provide
When you sign up for a Trustlook Account, we ask you for personal information. We may combine the information you submit under your account with information from other Trustlook services or third parties in order to provide you with a better experience and to improve the quality of our services.
Trustlook will not sell, license, transmit or disclose this information outside of Trustlook and its affiliated companies unless (a) expressly authorized by you, (b) necessary to enable Trustlook contractors or agents to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided.
By "personal information," we mean data that is unique to an individual, such as a name, address, Social Security number, e-mail address, or telephone number. From time to time, we may request personal information from you at our sites in order to deliver requested materials to you, respond to your questions, or deliver a product or service.
We welcome your comments or questions about our websites and have provided e-mail boxes for that purpose. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns.
Please note that your e-mail, like most, if not all, non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead via non-cellular telephone at the numbers provided at various locations on our sites or, in the case of our health plan members, at the Member Services toll-free number that appears on your ID card.
There are some locations on Trustlook's websites where we have made special provisions for a more secure environment in which we can exchange information with you. At each of these locations, we will provide you with appropriate instructions.
Other information; "cookies" and "tags"
You should also be aware that when you visit our websites, we collect certain information that does not identify you personally, but provides us with "usage data," such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information we provide at these websites.
Like most commercial website owners, we may use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website is able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other personal information about you, such as your name or address.
Linking to other sites
From time to time, Trustlook websites may provide links to other websites, not owned or controlled by Trustlook, that we think might be useful or of interest to you. We cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-Trustlook websites do not constitute or imply endorsement by Trustlook of these websites, any products or services described on these sites, or of any other material contained in them.
Trustlook has adopted and adheres to stringent security standards designed to protect non-public personal information at Trustlook.com against accidental or unauthorized access or disclosure. Among the safeguards that Trustlook has developed for this site are administrative, physical and technical barriers that together form a protective firewall around the information stored at this site. We periodically subject our site to simulated intrusion tests and have developed comprehensive disaster recovery plans.
Changes to this statement
Contact of Trustlook